Comments on: A response from Topdrawers http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/ Now With 100% More Rant! Fri, 21 Nov 2008 12:47:29 +0000 http://wordpress.org/?v=2.0.4 by: joe http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-22750 Tue, 01 Jan 2008 22:36:45 +0000 http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-22750 well, I won't shop there after reading this. I am so sick of snobs that fill Vancouver. I know they type. well, I won’t shop there after reading this. I am so sick of snobs that fill Vancouver.

I know they type.

]]> by: courier gal http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-2070 Tue, 30 Jan 2007 03:04:22 +0000 http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-2070 I had the dis-pleasure of speaking to the owner/manager of Top Drawers a few years ago when I worked for a courier company and he was one of the rudest customer I have ever had to speak to. He swore at me, threatened to make my job miserable and treated this customer service rep poorly. I love the product but cannot stand to go in a store that is run by someone that treats others so poorly. Boo on them! I had the dis-pleasure of speaking to the owner/manager of Top Drawers a few years ago when I worked for a courier company and he was one of the rudest customer I have ever had to speak to. He swore at me, threatened to make my job miserable and treated this customer service rep poorly.
I love the product but cannot stand to go in a store that is run by someone that treats others so poorly.
Boo on them!

]]> by: David King http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-1374 Sun, 14 Jan 2007 22:46:22 +0000 http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-1374 Topdrawers here again, this time from the manager. I was not aware of the complaint nor the response from an employee until just now. First, we take these comments very seriously, and sincerely regret and apologise to anyone who has felt ignored, or that employees here are "snotty". We want to fix this immediately, and will be having a staff meeting about this very topic. I absolutely agree that being ignored is an awful feeling when shopping in a store, and we are sometimes guilty of this being busy with someone or something else, but we truly do not in any way feel "above" anyone. TopDrawers has long an unofficial policy of being a casual "soft-sell", non-commission environment reflective of the product mix and the neighbourhood, that is intended to provide a comfortable environment: it appears we have become too lax and it has backfired and appears that we don't care. It is a fine balance that we will try hard from here on to regain. Thank you for pointing this out, in all sincerity. Topdrawers here again, this time from the manager. I was not aware of the complaint nor the response from an employee until just now.

First, we take these comments very seriously, and sincerely regret and apologise to anyone who has felt ignored, or that employees here are “snotty”. We want to fix this immediately, and will be having a staff meeting about this very topic. I absolutely agree that being ignored is an awful feeling when shopping in a store, and we are sometimes guilty of this being busy with someone or something else, but we truly do not in any way feel “above” anyone.

TopDrawers has long an unofficial policy of being a casual “soft-sell”, non-commission environment reflective of the product mix and the neighbourhood, that is intended to provide a comfortable environment: it appears we have become too lax and it has backfired and appears that we don’t care. It is a fine balance that we will try hard from here on to regain.

Thank you for pointing this out, in all sincerity.

]]> by: Mike http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-1315 Sun, 14 Jan 2007 00:46:13 +0000 http://www.rantvancouver.com/2007/01/12/a-response-from-topdrawers/#comment-1315 I agree with the customer complaining. The people at Topdrawers are horrible at customer service, they are very snobby and think they are above anyone. One thing is sure, I'll never, ever, shop there again. I agree with the customer complaining. The people at Topdrawers are horrible at customer service, they are very snobby and think they are above anyone. One thing is sure, I’ll never, ever, shop there again.

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