Telus Sucks!
Wednesday, March 21st, 2007I can’t believe the horrendous customer service they provided me! They accidentally lost all of my vital messages when they upgraded their system. They said a customer service manager would call me back. I got one message from the guy. I left him several messages over the next two weeks to contact me. He never did. Unbelievable!
I finally got in touch with someone else. I had to talk to at least 10 different people and explain everything all over again to each of them in all to get some kind of resolution. Guess what that was? An $8 credit. All I really wanted was an apology and someone to say, “hey, you’re right, we f*cked up” but they said they couldn’t admit liability even though they didn’t know where the agent’s head was at.
I’m disconnecting mine and my parents phone, cell and internet lines with Telus. I’m going to VoIP through Vonage or Shaw digital voice. I’m also starting a business in September with several dedicated lines and will NOT be using Telus. I’m also going to tell anyone who cares to listen exactly what Telus service gets you…NOTHING worthwhile.
Submitted by I HATE Telus!!!