Comments on: Standing in line at Tim Hortons http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/ Now With 100% More Rant! Fri, 21 Nov 2008 14:12:51 +0000 http://wordpress.org/?v=2.0.4 by: erin http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-28589 Thu, 06 Mar 2008 19:29:32 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-28589 Listen buddy I don't know where you live but the Tim Horton's in London, Ontario on wonderland and southland rd. Is the 12th fastest Tim Horton's in canada. Our hourly drive thru average is 20 seconds. And FYI we're all white and finished high school and no we're not fat or ugly. You might wanna do a little more research before you stereotype people who work at Tim Horton's. We bust our ass all day long so jerks like you can get their coffee. Yes there are some very slow stores but that doesn't mean all of them. Listen buddy I don’t know where you live but the Tim Horton’s in London, Ontario on wonderland and southland rd. Is the 12th fastest Tim Horton’s in canada. Our hourly drive thru average is 20 seconds. And FYI we’re all white and finished high school and no we’re not fat or ugly. You might wanna do a little more research before you stereotype people who work at Tim Horton’s. We bust our ass all day long so jerks like you can get their coffee. Yes there are some very slow stores but that doesn’t mean all of them.

]]> by: Disgruntled TH Employee http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-23775 Sun, 20 Jan 2008 23:07:57 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-23775 Mike, I'll agree with you on one thing: The employees are indeed, responsible for "setting the mood". However, the employees are not forcing you, as a customer to wait in line for 20 minutes. They do not appreciate being told "By the way, your line is moving very slow today" or "Did you know you are lined up out the door? Better hurry it up." Odds are, the counter person is new/in training (thanks to the high turnover rate of employees) or the store is understaffed (again, thanks to the high turnover rate). I'm sick and tired of hearing customers complain about the line up. Almost every Tim Horton's you go to will have a similar situation: a long line moving slowly. Deal with it! Mike, I’ll agree with you on one thing:
The employees are indeed, responsible for “setting the mood”.

However, the employees are not forcing you, as a customer to wait in line for 20 minutes.
They do not appreciate being told “By the way, your line is moving very slow today” or “Did you know you are lined up out the door? Better hurry it up.”
Odds are, the counter person is new/in training (thanks to the high turnover rate of employees) or the store is understaffed (again, thanks to the high turnover rate).

I’m sick and tired of hearing customers complain about the line up. Almost every Tim Horton’s you go to will have a similar situation: a long line moving slowly.
Deal with it!

]]> by: syed http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-21557 Wed, 12 Dec 2007 23:33:48 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-21557 is any one in edmonton airport can tell me host is use less to work for .trhanks is any one in edmonton airport can tell me host is use less to work for .trhanks

]]> by: Wendy http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-20978 Fri, 30 Nov 2007 21:14:12 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-20978 i agree with you mike. it's not the customer's job to please the employee, but vice versa. i work in service as well and constantly bite my tongue to remind myself, part of my job is to put up with some crap sometimes. like it or not, that's part of what i'm paid for! as for TH... yikes! ever been to the one on broadway? hideous service. recently, the girl making my mocha just disappeared on me, without saying a word to me. meanwhile, i'm waiting there, with no idea where she went, what she was doing, or where my drink was, only for her to come back 15 minutes later with a thing of whipped cream. THAT'S what she was doing for those 15 minutes! i would have happily forgone my whipped cream to be on time for work, thank you very much. unbelievable. some serious customer service training is in order at that location. i agree with you mike. it’s not the customer’s job to please the employee, but vice versa. i work in service as well and constantly bite my tongue to remind myself, part of my job is to put up with some crap sometimes. like it or not, that’s part of what i’m paid for!

as for TH… yikes! ever been to the one on broadway? hideous service. recently, the girl making my mocha just disappeared on me, without saying a word to me. meanwhile, i’m waiting there, with no idea where she went, what she was doing, or where my drink was, only for her to come back 15 minutes later with a thing of whipped cream. THAT’S what she was doing for those 15 minutes! i would have happily forgone my whipped cream to be on time for work, thank you very much. unbelievable. some serious customer service training is in order at that location.

]]> by: jess http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-19441 Sun, 11 Nov 2007 21:21:13 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-19441 mike, your an ass. mike, your an ass.

]]> by: wiedzmin http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-13580 Wed, 05 Sep 2007 05:46:28 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-13580 I agree with gah - Tim Horton's in Richmond on #3 Road and Cambie is notorious for clueless staff. Once I spent 15 minutes there waiting while 5 of them figure out how to charge me for the large container of cream cheese (you know the kind you get when you buy a dozen bagels). I won't even mention all the times they got my drink wrong. I agree with gah - Tim Horton’s in Richmond on #3 Road and Cambie is notorious for clueless staff. Once I spent 15 minutes there waiting while 5 of them figure out how to charge me for the large container of cream cheese (you know the kind you get when you buy a dozen bagels). I won’t even mention all the times they got my drink wrong.

]]> by: mike http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-12086 Tue, 14 Aug 2007 21:41:02 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-12086 Michelle, what the fuck are you talking about ? I as a customer set no tone, you are in the service industry and serve. It's not to be looked down on at all, but you are to portray the friendly service, if you dont' get it back from everyone that's too bad for YOU. And your argument for long lines suggesting we make our own coffee???? WTF ? Then you would have no job you idiot! I come in to get a coffee, I have that right, it's a service you are providing. How is someone bitching about long lines and slow service a personal attack on you? Don't personalize and maybe YOU will be a HAPPIER server. Thanks, now get me my coffee....pretty please with sugar on top? Michelle, what the fuck are you talking about ?

I as a customer set no tone, you are in the service industry and serve. It’s not to be looked down on at all, but you are to portray the friendly service, if you dont’ get it back from everyone that’s too bad for YOU.

And your argument for long lines suggesting we make our own coffee???? WTF ?
Then you would have no job you idiot!
I come in to get a coffee, I have that right, it’s a service you are providing. How is someone bitching about long lines and slow service a personal attack on you? Don’t personalize and maybe YOU will be a HAPPIER server.

Thanks, now get me my coffee….pretty please with sugar on top?

]]> by: Mari http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-8530 Sun, 24 Jun 2007 05:55:10 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-8530 TH always, always has a problem with their ice cap machines or its "down for cleaning" I'm fed up with waiting in the line up for 20 mins to find out i can't get one. You'd think they could put up a sign wouldnt you? TH always, always has a problem with their ice cap machines or its “down for cleaning” I’m fed up with waiting in the line up for 20 mins to find out i can’t get one. You’d think they could put up a sign wouldnt you?

]]> by: CDB http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-5501 Sat, 31 Mar 2007 01:46:23 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-5501 It's not Tim Horton's everyone. It is Vancouver. Tim's is committed to speed - that's why they don't take debit at most locations. Tim's back East is a quick and friendly experience. In fact it is the fastest shopping experience out there. Ditto goes for the banks, grocery stores etc... I have lived in Vancouver many years and love it, I am not complaining. Just pointing out to direct your rant to the correct outlet. It is the slow, stupid customers who take 10 minutes to pick out a %$#@*( donought and a coffee. It's not brain surgery. There should be a stupid/slow line and a quick/smart line in every store(grocery, Tim's etc...) in Vancouver. And don't even get me started on bank machines with women pulling out their whole frickin purses and acting like it is their personal banking hour w ith a line behind them! It’s not Tim Horton’s everyone. It is Vancouver. Tim’s is committed to speed - that’s why they don’t take debit at most locations. Tim’s back East is a quick and friendly experience. In fact it is the fastest shopping experience out there. Ditto goes for the banks, grocery stores etc… I have lived in Vancouver many years and love it, I am not complaining. Just pointing out to direct your rant to the correct outlet. It is the slow, stupid customers who take 10 minutes to pick out a %$#@*( donought and a coffee. It’s not brain surgery. There should be a stupid/slow line and a quick/smart line in every store(grocery, Tim’s etc…) in Vancouver. And don’t even get me started on bank machines with women pulling out their whole frickin purses and acting like it is their personal banking hour w ith a line behind them!

]]> by: Michelle http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-5290 Mon, 26 Mar 2007 03:32:30 +0000 http://www.rantvancouver.com/2007/03/19/standing-in-line-at-tim-hortons/#comment-5290 From my experience, it is the customers who do not know how to speak english very well. If you hate standing in line at Tim Hortons so much for one large double double, then stand in line four 20 minutes, purchase a large tin of fine grind coffee for #13.95, and make your own coffee. And as for the whole smiling to the customer thing, trying being polite first. You're the one who sets the mood of the employee. Just because it's our job to be nice, doesn't me we're always going to be. From my experience, it is the customers who do not know how to speak english very well.
If you hate standing in line at Tim Hortons so much for one large double double, then stand in line four 20 minutes, purchase a large tin of fine grind coffee for #13.95, and make your own coffee.
And as for the whole smiling to the customer thing, trying being polite first.
You’re the one who sets the mood of the employee.
Just because it’s our job to be nice, doesn’t me we’re always going to be.

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