I can’t believe the horrendous customer service they provided me! They accidentally lost all of my vital messages when they upgraded their system. They said a customer service manager would call me back. I got one message from the guy. I left him several messages over the next two weeks to contact me. He never did. Unbelievable!
I finally got in touch with someone else. I had to talk to at least 10 different people and explain everything all over again to each of them in all to get some kind of resolution. Guess what that was? An $8 credit. All I really wanted was an apology and someone to say, “hey, you’re right, we f*cked up” but they said they couldn’t admit liability even though they didn’t know where the agent’s head was at.
I’m disconnecting mine and my parents phone, cell and internet lines with Telus. I’m going to VoIP through Vonage or Shaw digital voice. I’m also starting a business in September with several dedicated lines and will NOT be using Telus. I’m also going to tell anyone who cares to listen exactly what Telus service gets you…NOTHING worthwhile.
Submitted by I HATE Telus!!!
[…] Original post by Rant!Vancouver and software by Elliott Back […]
Telus Sucks! | voip.thephonedog.com
March 21st, 2007
Telus the phone company is the worst company to deal with ever. If I had shaw phone I’d use it. If rogers and fido didn’t use the telus network I’d use them too.
CraZy675
April 4th, 2007
You think that’s bad? I bought a brand new phone for $100 with a 3 year plan. It had multiple system failures, would randomly freeze, delete images, delete videos. I returned the phone 6 times to get it fixed. I email Telus about that and they keep saying, “We cannot give you compensation unless you provide us with your correct PIN number.” So after a week I finally get my PIN number, email them again, and what do they tell me? You still won’t get compensation. If you want a new phone, you have to wait until within 6 months of the 3 year plan ending and we will provide you with a new phone (Provided that you rebuy another 3 year plan with us).
What a joke.
Lawrence
April 6th, 2007
Update on that last reply of mine…
Telus told me to call their Client Care service for more help, the problem is, MY PHONE CAN’T MAKE CALLS LONG ENOUGH TO ENDURE THEIR WAITING LIST. And they specified I must call with the same phone I bought so they could ensure that it was me.
Lawrence
April 29th, 2007
Is there a coalition of Telus haters yet? People who are dedicated to helping customers of Telus get what they deserve?
People with lawyers?
Jason
May 15th, 2007
When I moved in september I tried to get Internet through Telus. They didn’t hook up on time so I called. They said they would have it in the next few days. It didn’t happen. For the next month I called every few days spoke with many people and they kept saying it would be hooked up soon. Finally after I freaked out they said they might not be able to provide Internet in my area. I run an online non-profit organization from home, so needless to say they totally fucked me up!
steve
May 26th, 2007
When Telus upgraded their phone system i lost my answering machine that was provided by them. I spent hours trying to re-do it inc making a new message (we are not at home, leave a message)
The Telus lady voice came on saying what i thought meant “you have successfully recorded your message and it will be available on Mondays” Well, i’m a senior and not used to strange talk. I thought i had to make a new message for Tues, Wednes, etc. I was so uptight and stressed by then. I finally got ahold of a Telus employee and when i related the problem to her she sounded extremely annoyed and exasperatedly said “Mari!!! theres no such thing as messages for the individual days!!!”
I said yes, the voice also talked about making voice recordings for specific reasons such as one to leave when you’re going to be away on vacation.
So she says “Mari,thats wayyyy too advanced for you!!! You need the simple version!!!”
I hung up on the bitch.
Stupid woman. I didnt say i wanted that version. I was merely pointing out that they do indeed have various versions and i needed help to make my ONE all-times message correctly. So now you know why anyone over 50 has a young voice speaking on their phone - they had to get a grandkid to do it because Telus wouldnt help.
POOoooo on Telus!!!!!
Mari
June 23rd, 2007
[…] Ramsey, yet again… FUCK ME! … and it isn’t only me….. Read On The entry Telus, why oh why? by John Winslow, unless otherwise expressly stated, is licensed under a Creative CommonsAttribution-Share Alike 2.5 Canada License. […]
Sirthinks’ Place » Telus, why oh why?
June 28th, 2007
PSST - Telus call center is NOT in Canada….ya Canandian my ass ..
lucyyfur
July 16th, 2007
Telus employs a bunch of meth users out by Brentwood, i know.
Go with Shaw for a much superior service experience.
mike
August 14th, 2007
TELUS SUCKS BIG TIME!! Telus is the most incompetent phone company I ever had the misfortune of dealing with. I am trying to cancel my phone service with them, but after two days of being told “no problem”… I still have service!
I’m switching to Shaw…their employees are well trained and a pleasure to deal with.
Ali
September 1st, 2007
Haha… Shaw employees are well-trained? Haha… I spent over two years on Shaw and every time the connection went down for the entire area it took tech. support an hour of telling me to try rebooting my modem, my computer and my cellphone (before going “Oh, we just recieved an update that there is scheduled maintenance in your area). Someone needs to explain to them that SCHEDULED maintenance is the one that you warn customers about so they don’t try to work from home that day!
Oh and guess what - if you use Shaw phone, and the system goes down, you can’t even call them (or 911 if your house is burning down for that matter). So yeah, I switched from Shaw last year and there is no way I’m going back. Telus may not have the most competent support, but if you’re half-computer-literate (for example know how to *not* use their DNS servers, which do unfortunately suck), you won’t need to talk to them, while on Shaw it becomes a habit.
If you value your uptime don’t switch to Shaw, especially if you live in the Burnaby (Deerlake) area. Their connection quality there is horrid.
wiedzmin
September 4th, 2007
Mari, old people are obviously too stupid to operate ANYTHING,let alone an automated system that tells you step by step exactly what to do. And how very typical that You’d swear at an agent who is trying to HELP You. If You don’t want/need help, don’t fucking call them. Mike, You sound like the typical retard METH HEAD CUSTOMERS that tech support has to deal with everyday, the kind of idiot who downloads a virus from a donkey porn website that hills your crappy windows 95 machine( which isn’t even supported by microsoft, who bloody well made it)and won’t let you run ANYTHING, let alone internet explorer. Then You blame Your ISP for the internet not working. People like the two of You need to make yourselves extinct. The world would be a better place.
Tech support
September 23rd, 2007
…yyeeeahhh…. way to help the case AGAINST telus, tech support! lol!!!!!
Wendy
November 30th, 2007
Hey, I work for telus.
Things are changing for the better, we’re becoming a more streamlined and competitive company.
What you have to realize, is that above and beyond customer support, telus also has to maintain a huge network, which also carry’s other providers (rogers, some bell, fido et al).
Not every customer support call is a bad one, also, telus has customer support based out of edmonton, and they have huge employee turnover in alberta because of the hot economy and the ability for an employee to get a better job in a day or two if they don’t like being screamed at by an irrate customer, this leads to having very many ‘green’ customer service reps.
anonymous
December 7th, 2007
My husband and I are tech challenged. We try and try, but we suck and we know it. Otherwise we are fairly intelligent. We bought a big TV and a dish and the Telus kid said he would give us $400.00 off if we signed up for 3 years with
Telus High Speed Enhanced. All the salesman said how great high speed enhanced was etc. etc. We thought OK, we have been disappointed with Telus in the past but maybe they really have pulled up their socks(as the salespeople said), well that and the $400 carrot they waved at us.
I told the Telus kid that I suck at tech stuff, he said no problemo, here’s the box, the disc, it will practically install itself and any problem call this tech phone number. He forgot the part about the installation CD not working properly, the tech department being in a third world country, the background noises in the tech dept that made it difficult to hear, the thick accents of the techs that are difficult to understand (they also found me difficult to understand-I speak in a western Canadian accent) and the fact that the techs …well very disappointing, to say the least. So it is pretty simple to install, just you have to put the pop and smtp in the right places. In all I called 5 or 6 times. Once the phone just went dead, I had to hang up a couple of times cause I felt my blood pressure rising and a stroke coming on.Another time the lady tech said I had to take my fax machine off the phone line, I wondered why then did Telus include the splitter device, also that I should take the Telus modem out of my home office and put it in the living room phone jack. And so it went on, kind of like “dumb and dumber”. (I was the dumb). In the end I got the internet part working and finally got a tech that understood how to hook up the interent part and where the (pop) and the (smtp) went and it works. Shouldn’t have been that much of a hassle NOT EVEN for someone like me. My fault, I saw a freebie and signed a contract. I live in a rural area with few choices for internet. I’m going to write them a letter, ya like they care. Live and learn. Buyer Beware. Telus has a good share of the market place so maybe they just don’t care about their customers. BUT, someday they may realize that without customers, there is no business.
Disappointed. (Telus has miles to go)
Disappointed
January 31st, 2008
I recently moved and when I did I was no longer living with the same person who my prior telus account was with. I called to set up my new account without any problems. However, my bills were coming with the other person’s name and that name was also coming up on caller id. I phoned and they got the caller id part fixed, however the bill still had the wrong name. I phoned 3 times before this got fixed. Then I was getting my regular monthly bill that had normal amounts on it. Then suddenly I get a disconnection notice telling me that I owe them some $400. When I called I found out I was getting double charged for long distance…I was using another company but Telus was still charging me…of course at a non-plan rate. I also found out that they weren’t recieving my payments because they were going into one of the accounts that was created when I had called to fix the wrong name problem. I had to go to the bank and get them to trace my checks, etc. So, I figured I had that all sorted out, but next month I get another disconnection notice and it say’s that I still owe them a bunch of money. Phone again and find out that they still hadn’t corrected all the problems/invaled charges. So I find out how much I owe them after that’s corrected and send them that amount. Once again, the next month my bill still says I have a bunch of charges brought forward. Phone AGAIN…they find another $100 worth of long distance charges on my account through some long distance company I’ve never even heard of. So they change that, I find out the correct amount to pay and ask if they are sure everything will be up to date after this…of course they say. So I just got my bill for this month and guess what…there’s still other charges brought forward! I have been living here for 10 months, that’s how long this giant f*ck up has been going on! Unfortunately, I live in a rural area and there are no other telephone providers that I know of.
very frustrated
February 23rd, 2008
I also would like to know why my bills were coming through with normal amounts the whole time…then suddenly a disconnection notice. And when my money was going into the wrong account, why wouldn’t they let me know?
very frustrated
February 23rd, 2008
My dad used to have Telus Mobility, but he got pissed off because there were about 10 dropped calls per day & not to mention service contracts. I was really pissed of because of all the dropped calls. Now he has Rogers wireless. & he hasnt had a single problem since.
Mikon8er
April 1st, 2008
these service providers are all the same tips never lock in for any three year deal. If you have problems switch provider they “care” when you are a new customer. There are always alternatives voip skype cable phoneline etc. Encourage competition by switching when they offer a new deal. Dont get sucked into their plans or crap like call display.
dave
April 11th, 2008
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June 16th, 2008