Comments on: Telus Sucks! http://www.rantvancouver.com/2007/03/21/telus-sucks/ Now With 100% More Rant! Fri, 21 Nov 2008 13:50:43 +0000 http://wordpress.org/?v=2.0.4 by: izfrasn qthpmsvj http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-39115 Tue, 17 Jun 2008 04:13:57 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-39115 hbmiwaclr ieycqf kqyvrlh dhqkonl aselpj qhwxgj jtydas hbmiwaclr ieycqf kqyvrlh dhqkonl aselpj qhwxgj jtydas

]]> by: dave http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-32972 Sat, 12 Apr 2008 03:56:52 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-32972 these service providers are all the same tips never lock in for any three year deal. If you have problems switch provider they "care" when you are a new customer. There are always alternatives voip skype cable phoneline etc. Encourage competition by switching when they offer a new deal. Dont get sucked into their plans or crap like call display. these service providers are all the same tips never lock in for any three year deal. If you have problems switch provider they “care” when you are a new customer. There are always alternatives voip skype cable phoneline etc. Encourage competition by switching when they offer a new deal. Dont get sucked into their plans or crap like call display.

]]> by: Mikon8er http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-31899 Tue, 01 Apr 2008 18:43:42 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-31899 My dad used to have Telus Mobility, but he got pissed off because there were about 10 dropped calls per day & not to mention service contracts. I was really pissed of because of all the dropped calls. Now he has Rogers wireless. & he hasnt had a single problem since. My dad used to have Telus Mobility, but he got pissed off because there were about 10 dropped calls per day & not to mention service contracts. I was really pissed of because of all the dropped calls. Now he has Rogers wireless. & he hasnt had a single problem since.

]]> by: very frustrated http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-27278 Sun, 24 Feb 2008 00:53:40 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-27278 I also would like to know why my bills were coming through with normal amounts the whole time...then suddenly a disconnection notice. And when my money was going into the wrong account, why wouldn't they let me know? I also would like to know why my bills were coming through with normal amounts the whole time…then suddenly a disconnection notice. And when my money was going into the wrong account, why wouldn’t they let me know?

]]> by: very frustrated http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-27276 Sun, 24 Feb 2008 00:42:25 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-27276 I recently moved and when I did I was no longer living with the same person who my prior telus account was with. I called to set up my new account without any problems. However, my bills were coming with the other person's name and that name was also coming up on caller id. I phoned and they got the caller id part fixed, however the bill still had the wrong name. I phoned 3 times before this got fixed. Then I was getting my regular monthly bill that had normal amounts on it. Then suddenly I get a disconnection notice telling me that I owe them some $400. When I called I found out I was getting double charged for long distance...I was using another company but Telus was still charging me...of course at a non-plan rate. I also found out that they weren't recieving my payments because they were going into one of the accounts that was created when I had called to fix the wrong name problem. I had to go to the bank and get them to trace my checks, etc. So, I figured I had that all sorted out, but next month I get another disconnection notice and it say's that I still owe them a bunch of money. Phone again and find out that they still hadn't corrected all the problems/invaled charges. So I find out how much I owe them after that's corrected and send them that amount. Once again, the next month my bill still says I have a bunch of charges brought forward. Phone AGAIN...they find another $100 worth of long distance charges on my account through some long distance company I've never even heard of. So they change that, I find out the correct amount to pay and ask if they are sure everything will be up to date after this...of course they say. So I just got my bill for this month and guess what...there's still other charges brought forward! I have been living here for 10 months, that's how long this giant f*ck up has been going on! Unfortunately, I live in a rural area and there are no other telephone providers that I know of. I recently moved and when I did I was no longer living with the same person who my prior telus account was with. I called to set up my new account without any problems. However, my bills were coming with the other person’s name and that name was also coming up on caller id. I phoned and they got the caller id part fixed, however the bill still had the wrong name. I phoned 3 times before this got fixed. Then I was getting my regular monthly bill that had normal amounts on it. Then suddenly I get a disconnection notice telling me that I owe them some $400. When I called I found out I was getting double charged for long distance…I was using another company but Telus was still charging me…of course at a non-plan rate. I also found out that they weren’t recieving my payments because they were going into one of the accounts that was created when I had called to fix the wrong name problem. I had to go to the bank and get them to trace my checks, etc. So, I figured I had that all sorted out, but next month I get another disconnection notice and it say’s that I still owe them a bunch of money. Phone again and find out that they still hadn’t corrected all the problems/invaled charges. So I find out how much I owe them after that’s corrected and send them that amount. Once again, the next month my bill still says I have a bunch of charges brought forward. Phone AGAIN…they find another $100 worth of long distance charges on my account through some long distance company I’ve never even heard of. So they change that, I find out the correct amount to pay and ask if they are sure everything will be up to date after this…of course they say. So I just got my bill for this month and guess what…there’s still other charges brought forward! I have been living here for 10 months, that’s how long this giant f*ck up has been going on! Unfortunately, I live in a rural area and there are no other telephone providers that I know of.

]]> by: Disappointed http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-24699 Thu, 31 Jan 2008 19:41:09 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-24699 My husband and I are tech challenged. We try and try, but we suck and we know it. Otherwise we are fairly intelligent. We bought a big TV and a dish and the Telus kid said he would give us $400.00 off if we signed up for 3 years with Telus High Speed Enhanced. All the salesman said how great high speed enhanced was etc. etc. We thought OK, we have been disappointed with Telus in the past but maybe they really have pulled up their socks(as the salespeople said), well that and the $400 carrot they waved at us. I told the Telus kid that I suck at tech stuff, he said no problemo, here's the box, the disc, it will practically install itself and any problem call this tech phone number. He forgot the part about the installation CD not working properly, the tech department being in a third world country, the background noises in the tech dept that made it difficult to hear, the thick accents of the techs that are difficult to understand (they also found me difficult to understand-I speak in a western Canadian accent) and the fact that the techs ...well very disappointing, to say the least. So it is pretty simple to install, just you have to put the pop and smtp in the right places. In all I called 5 or 6 times. Once the phone just went dead, I had to hang up a couple of times cause I felt my blood pressure rising and a stroke coming on.Another time the lady tech said I had to take my fax machine off the phone line, I wondered why then did Telus include the splitter device, also that I should take the Telus modem out of my home office and put it in the living room phone jack. And so it went on, kind of like "dumb and dumber". (I was the dumb). In the end I got the internet part working and finally got a tech that understood how to hook up the interent part and where the (pop) and the (smtp) went and it works. Shouldn't have been that much of a hassle NOT EVEN for someone like me. My fault, I saw a freebie and signed a contract. I live in a rural area with few choices for internet. I'm going to write them a letter, ya like they care. Live and learn. Buyer Beware. Telus has a good share of the market place so maybe they just don't care about their customers. BUT, someday they may realize that without customers, there is no business. Disappointed. (Telus has miles to go) My husband and I are tech challenged. We try and try, but we suck and we know it. Otherwise we are fairly intelligent. We bought a big TV and a dish and the Telus kid said he would give us $400.00 off if we signed up for 3 years with
Telus High Speed Enhanced. All the salesman said how great high speed enhanced was etc. etc. We thought OK, we have been disappointed with Telus in the past but maybe they really have pulled up their socks(as the salespeople said), well that and the $400 carrot they waved at us.
I told the Telus kid that I suck at tech stuff, he said no problemo, here’s the box, the disc, it will practically install itself and any problem call this tech phone number. He forgot the part about the installation CD not working properly, the tech department being in a third world country, the background noises in the tech dept that made it difficult to hear, the thick accents of the techs that are difficult to understand (they also found me difficult to understand-I speak in a western Canadian accent) and the fact that the techs …well very disappointing, to say the least. So it is pretty simple to install, just you have to put the pop and smtp in the right places. In all I called 5 or 6 times. Once the phone just went dead, I had to hang up a couple of times cause I felt my blood pressure rising and a stroke coming on.Another time the lady tech said I had to take my fax machine off the phone line, I wondered why then did Telus include the splitter device, also that I should take the Telus modem out of my home office and put it in the living room phone jack. And so it went on, kind of like “dumb and dumber”. (I was the dumb). In the end I got the internet part working and finally got a tech that understood how to hook up the interent part and where the (pop) and the (smtp) went and it works. Shouldn’t have been that much of a hassle NOT EVEN for someone like me. My fault, I saw a freebie and signed a contract. I live in a rural area with few choices for internet. I’m going to write them a letter, ya like they care. Live and learn. Buyer Beware. Telus has a good share of the market place so maybe they just don’t care about their customers. BUT, someday they may realize that without customers, there is no business.
Disappointed. (Telus has miles to go)

]]> by: anonymous http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-21298 Fri, 07 Dec 2007 09:31:56 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-21298 Hey, I work for telus. Things are changing for the better, we're becoming a more streamlined and competitive company. What you have to realize, is that above and beyond customer support, telus also has to maintain a huge network, which also carry's other providers (rogers, some bell, fido et al). Not every customer support call is a bad one, also, telus has customer support based out of edmonton, and they have huge employee turnover in alberta because of the hot economy and the ability for an employee to get a better job in a day or two if they don't like being screamed at by an irrate customer, this leads to having very many 'green' customer service reps. Hey, I work for telus.

Things are changing for the better, we’re becoming a more streamlined and competitive company.

What you have to realize, is that above and beyond customer support, telus also has to maintain a huge network, which also carry’s other providers (rogers, some bell, fido et al).

Not every customer support call is a bad one, also, telus has customer support based out of edmonton, and they have huge employee turnover in alberta because of the hot economy and the ability for an employee to get a better job in a day or two if they don’t like being screamed at by an irrate customer, this leads to having very many ‘green’ customer service reps.

]]> by: Wendy http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-20977 Fri, 30 Nov 2007 20:56:15 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-20977 ...yyeeeahhh.... way to help the case AGAINST telus, tech support! lol!!!!! …yyeeeahhh…. way to help the case AGAINST telus, tech support! lol!!!!!

]]> by: Tech support http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-14834 Sun, 23 Sep 2007 10:06:09 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-14834 Mari, old people are obviously too stupid to operate ANYTHING,let alone an automated system that tells you step by step exactly what to do. And how very typical that You'd swear at an agent who is trying to HELP You. If You don't want/need help, don't fucking call them. Mike, You sound like the typical retard METH HEAD CUSTOMERS that tech support has to deal with everyday, the kind of idiot who downloads a virus from a donkey porn website that hills your crappy windows 95 machine( which isn't even supported by microsoft, who bloody well made it)and won't let you run ANYTHING, let alone internet explorer. Then You blame Your ISP for the internet not working. People like the two of You need to make yourselves extinct. The world would be a better place. Mari, old people are obviously too stupid to operate ANYTHING,let alone an automated system that tells you step by step exactly what to do. And how very typical that You’d swear at an agent who is trying to HELP You. If You don’t want/need help, don’t fucking call them. Mike, You sound like the typical retard METH HEAD CUSTOMERS that tech support has to deal with everyday, the kind of idiot who downloads a virus from a donkey porn website that hills your crappy windows 95 machine( which isn’t even supported by microsoft, who bloody well made it)and won’t let you run ANYTHING, let alone internet explorer. Then You blame Your ISP for the internet not working. People like the two of You need to make yourselves extinct. The world would be a better place.

]]> by: wiedzmin http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-13579 Wed, 05 Sep 2007 05:43:34 +0000 http://www.rantvancouver.com/2007/03/21/telus-sucks/#comment-13579 Haha... Shaw employees are well-trained? Haha... I spent over two years on Shaw and every time the connection went down for the entire area it took tech. support an hour of telling me to try rebooting my modem, my computer and my cellphone (before going "Oh, we just recieved an update that there is scheduled maintenance in your area). Someone needs to explain to them that SCHEDULED maintenance is the one that you warn customers about so they don't try to work from home that day! Oh and guess what - if you use Shaw phone, and the system goes down, you can't even call them (or 911 if your house is burning down for that matter). So yeah, I switched from Shaw last year and there is no way I'm going back. Telus may not have the most competent support, but if you're half-computer-literate (for example know how to *not* use their DNS servers, which do unfortunately suck), you won't need to talk to them, while on Shaw it becomes a habit. If you value your uptime don't switch to Shaw, especially if you live in the Burnaby (Deerlake) area. Their connection quality there is horrid. Haha… Shaw employees are well-trained? Haha… I spent over two years on Shaw and every time the connection went down for the entire area it took tech. support an hour of telling me to try rebooting my modem, my computer and my cellphone (before going “Oh, we just recieved an update that there is scheduled maintenance in your area). Someone needs to explain to them that SCHEDULED maintenance is the one that you warn customers about so they don’t try to work from home that day!

Oh and guess what - if you use Shaw phone, and the system goes down, you can’t even call them (or 911 if your house is burning down for that matter). So yeah, I switched from Shaw last year and there is no way I’m going back. Telus may not have the most competent support, but if you’re half-computer-literate (for example know how to *not* use their DNS servers, which do unfortunately suck), you won’t need to talk to them, while on Shaw it becomes a habit.

If you value your uptime don’t switch to Shaw, especially if you live in the Burnaby (Deerlake) area. Their connection quality there is horrid.

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